Once your order is placed, you’ll receive a confirmation email with your order number (usually starting with “#”). This confirms that your order has been successfully received.

If you haven’t received an order confirmation email, please contact us at hello@lcofficial.com with your details and any relevant order information, or call us on +971 58 517 2434. Our team will be happy to assist you.

Yes, you can amend your order as long as it hasn’t been fulfilled. Once your order is fulfilled and ready to ship, you’ll receive a confirmation email.

If your order hasn’t been fulfilled yet, please email us at hello@lcofficial.com with the amendment details or call us on +971 58 517 2434, and we’ll do our best to assist.

You can request to cancel your order by calling us on +971 58 517 2434 or emailing hello@lcofficial.com.

Please note that orders can only be cancelled before they are fulfilled and ready to ship. Once your order is fulfilled, you’ll receive a confirmation email.

Once your order has been cancelled, you’ll receive a refund confirmation email. Refunds are credited to the original form of payment used, as outlined below:

• Card payments: Please allow 5–7 business days for the refund to reflect on your bank statement.
• Cash on Delivery (COD): Refunds will be issued as a gift card or store credit, valid for 6 months.
• Gift Card purchases: We offer an exchange or a refund in the form of a gift voucher.

Log in to your LC Official account and click on your profile icon to access your order history.

No, creating an account is not required to place an order. However, we recommend creating an account to easily view your order history and submit refund or exchange requests.

Please contact our Customer Service team at hello@lcofficial.com or call us on +971 58 517 2434, and be sure to include your order number along with a clear photo of the item. Our team will review your request and get back to you within 48 hours.

Please contact our Customer Service team at hello@lcofficial.com or call us on +971 58 517 2434, and be sure to include your order number so we can assist you as quickly as possible.

We currently ship worldwide, with a few exceptions. At this time, we do not ship to the following locations: North Korea, Syria, Cuba, Iran, Belarus, Russia, Western Sahara, Tristan da Cunha, the French Southern Territories, the British Indian Ocean Territory, the Pitcairn Islands, and certain U.S. Minor Outlying Islands (such as Wake Island and Midway Atoll).

We’re always working to expand our delivery network and look forward to offering even broader international shipping options in the future.

Yes, we offer international shipping, including destinations outside the GCC. To place an order, please visit the LC Official website that corresponds to your location:

• UAE: https://lcofficial.com/
• KSA: https://sa-en.lcofficial.com/
• Rest of the world: https://us.lcofficial.com/

Once your order has been fulfilled and is ready to ship, you’ll receive a shipment confirmation email.

Please note: Orders placed after 2:00 PM GST, on Sundays, or on public holidays will be processed on the next working day.

Once your order has been dispatched, you’ll receive a shipping confirmation email. Delivery timelines are calculated from the date of dispatch and are as follows:

• Dubai: Next-day delivery
• Other Emirates: Within 2 days
• GCC countries: 3–6 business days
• International destinations: 5–7 business days

Please note: Orders placed after 2:00 PM, on Sundays, or on public holidays will be processed on the next working day. Delivery timelines may also be affected by local or international public holidays.

We offer free delivery on all local and international orders. To ensure you are not charged shipping fees for international orders, please place your order through the LC Official website that corresponds to your location:

• UAE: https://lcofficial.com/
• KSA: https://sa-en.lcofficial.com/
• Rest of the world: https://us.lcofficial.com/

Once your order has been fulfilled and shipped, you’ll receive a shipping confirmation email with your tracking number.

• UAE orders: Use the tracking link provided in your email.
• International orders: Track your shipment at https://www.dhlexpress.nl/en/track-trace using your tracking number.

Please contact our Customer Service team at hello@lcofficial.com with your order details, or call us on +971 58 517 2434. Our team will look into this for you and assist you further.

Our delivery partners make up to three delivery attempts. Please wait for the next delivery update, or contact us at hello@lcofficial.com or +971 58 517 2434 if you need further assistance.

Please email us at hello@lcofficial.com or call us on +971 58 517 2434 with your order details and the updated delivery address or preferred delivery date, and our team will assist you where possible.

Please contact us at hello@lcofficial.com or call us on +971 58 517 2434, and share your order details so our team can look into this and assist you as quickly as possible.

We accept the following payment methods at checkout:

• Card payments
• Buy Now, Pay Later: Tabby and Tamara
• Cash on Delivery (COD): Available for orders up to AED 2,000

There are a few common reasons why a payment may be declined during checkout, including incorrect card details (such as the card number or CVV), insufficient funds, card limits, or issues related to using an international card. If this happens, you’ll see an instant error message on the order review screen.

If the issue persists, we recommend contacting your issuing bank to check if there’s a problem with your card.

If you’re still unable to identify the cause, please email us at hello@lcofficial.com with the error details supported by screenshots if possible, or call us on +971 58 517 2434 so we can assist you further.

No, Cash on Delivery (COD) refunds are issued as a store credit voucher, valid for 6 months.

There are a few reasons why a promo code may not apply at checkout:

• Validity and terms: Promo codes have specific terms and conditions. Please ensure the code hasn’t expired and that your order meets the required criteria.
• Exclusivity: Some promo codes are valid for selected collections or items only and may be limited to one-time use. If a code has already been used, it may not work again.
• Exclusions: Certain products or collections may be excluded from promotions. Please check that your selected items are eligible.
• Combining offers: Promo codes cannot be combined with other offers, sales, or promotions.

If your promo code still isn’t working and you believe it should, please contact our Customer Care team at hello@lcofficial.com or call us on +971 58 517 2434, and we’ll be happy to assist.

No, only one discount code can be applied per order. Some promo codes may be limited to specific collections or items and may be valid for single use only.

Please note that certain products or collections may be excluded from promotions.

Yes, some promo codes are valid only on selected collections or items and may be limited to single use. Certain products or collections may be excluded from promotions, so we recommend checking the offer terms to ensure your selected items are eligible.

LC gift cards are valid for one year from the date of purchase.

No, gift cards cannot be exchanged for cash.

We offer flexible return options depending on the item type:

• Full-Price Items: You have 14 days from the date of delivery to submit a return request.
• Sale Items: You have 7 days from the date of delivery to submit a return request.
• FINAL SALE Items: These items are eligible for exchange only within 7 days from the date of delivery.

Please note:
Items must be returned in their original condition, with all original tags attached. Returned items must be unworn, unaltered, and free from damage.

You may also return eligible online purchases to any LC store within the applicable return window. You can find your nearest store here.

For full details, please refer to our Returns & Exchanges page.

To initiate a return, please fill in the required details using our Returns Portal.

Yes, sale items purchased during sale or promotional periods are eligible for return or exchange within 7 days of delivery.

Please note: Items marked as FINAL SALE are eligible for exchange only within 7 days of delivery.

Return shipping fees vary by location:

• UAE: Free returns
• KSA: SAR 50 return shipping fee (may vary depending on location)
• Rest of the world: USD 50 return shipping fee (may vary depending on location)

You’ll receive email notifications at each stage of the return and refund process, so you’re always informed of your return status.

If you need further assistance, feel free to contact our Customer Support team at hello@lcofficial.com or call us on +971 58 517 2434.

Yes, you can modify or cancel a return request as long as it has not yet been fulfilled and ready to ship. Once your order is fulfilled, you’ll receive a confirmation email.

To do so, please email us at hello@lcofficial.com with your order details, or contact us on +971 58 517 2434 for assistance.

Refund timelines depend on the payment method used:

• Online Card Payments: Please allow 5–7 business days after inspection for the refund to reflect on your account statement.
• Cash on Delivery (COD): A store credit voucher will be issued after the returned items have been inspected.

If you haven’t received your refund within the stated timeframe, please contact our Customer Support team at hello@lcofficial.com or call us on +971 58 517 2434, and we’ll be happy to assist you.

Exchanges are available only for UAE orders. Orders placed outside the UAE are currently eligible for refunds only.

Exchange eligibility timelines are as follows:

• Full-Price Items: Exchange requests must be submitted within 14 days from the date of delivery.
• Sale Items: Exchange requests must be submitted within 7 days from the date of delivery.
• FINAL SALE Items: Exchange requests must be submitted within 7 days from the date of delivery.

Please note:
Items must be returned in their original condition, with all original tags attached. Items must be unworn, unaltered, and free from damage.

For full details, please refer to our Returns & Exchanges Page.

To request a size exchange, please fill in the required details using our Returns and Exchanges Portal.

Yes, you can cancel an exchange request as long as it has not yet been fulfilled and prepared for shipment. Once your order is fulfilled, you’ll receive a confirmation email.

To cancel, please email us at hello@lcofficial.com with your order details, or contact us on +971 58 517 2434 for assistance.

You’ll receive email notifications at each stage of the exchange process, so you’re always informed of your exchange status. Once your returned item has been approved, you’ll receive a confirmation email letting you know that your exchange has been processed. Please allow up to 2 working days for the replacement item to be shipped.

If you need further assistance, feel free to contact our Customer Support team at hello@lcofficial.com or call us on +971 58 517 2434.

Yes, you may choose an alternative item as long as it falls within the same price range. If the alternative item is priced higher, you can cover the balance amount. Please email us at hello@lcofficial.com or call us on +971 58 517 2434 with your order details, and our team will assist you further.

Log in to your LC Official account and go to your profile page. Click on your profile initials at the top right of the page to open the dropdown menu, then select Profile. From there, you can update your contact details and saved addresses.

You don’t need a password to log in to your LC account. Simply enter your registered email address, and you’ll receive a one-time verification code via email to access your account.

If you’re still unable to log in, please contact our Customer Support team at hello@lcofficial.com or call us on +971 58 517 2434, and we’ll be happy to assist.

You can manage your communication preferences as follows:

• Emails: Click the Unsubscribe link at the bottom of any promotional email sent by LC Official.
• WhatsApp: Simply reply STOP in the WhatsApp conversation to opt out.

Material details vary by product and are listed on each individual product page. Please refer to the specific product page for full information on fabric composition.

We recommend following the care instructions on the label attached to each item to ensure proper washing and long-lasting wear.

The sizing guide is available on each product page to help you choose the best fit.

Yes, LC has physical store locations. You can find all our store addresses here.

Yes, we do. Please fill out the form on our Wholesale Enquiries page, and our team will get back to you shortly.

Our Customer Service team is available Monday to Friday, 10:00 AM to 5:00 PM.

You can reach us via:

• Email: hello@lcofficial.com
• Phone/WhatsApp: +971 58 517 2434
• Contact form: https://lcofficial.com/pages/contact-us